Privacy Policy
Plain-language privacy information
Effective October 8, 2026. This policy applies to the Oasis Pools LLC website and its online contact, signup, and SMS communications.
Information the site collects
If you contact Oasis or start service online, the site may collect your name, email, phone number, service address, pool or access notes, selected plan, and the message you send. The site and its providers may also receive basic device, browser, IP address, page-view, referral, cookie, and interaction information. For SMS communications, we also keep your consent choice, phone number, and the messages and opt-out requests you send.
Why the information is used
Oasis uses this information to answer questions, check service-area and route fit, create and manage pool service, process payments, send confirmations and service-related messages, protect forms from spam or abuse, understand how the website is used, and measure advertising performance.
Who information is shared with
We share only the information needed with service providers that help us host and secure the site, process payments, deliver communications, and measure website and advertising performance, as described below. We may also disclose information when required by law or to protect our customers, business, or legal rights.
SMS consent is not shared with third parties or affiliates.
We do not sell your phone number or SMS consent, or share them with others for marketing. Messaging providers process phone numbers and messages on our behalf only to deliver and support our communications.
SMS communications and your choices
If you choose to receive texts from Oasis Pools LLC, we use your number and consent choice for customer-care conversations, appointments and service reminders, technician arrivals, estimates, invoices, payment reminders, and account notifications. SMS consent is optional and is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You can also contact us through www.backyardoasisfl.com. Read our Terms of Service for the SMS terms.
Service providers
- Cloudflare hosts and protects the website and provides form security tools.
- Google Analytics and Google Ads help measure website visits, interactions, and advertising results.
- Stripe provides secure hosted checkout and payment processing.
- Gmail and email services deliver contact requests, confirmations, and service-related messages.
- RingCentral and messaging providers deliver and support customer-care and service-related texts.
These providers process information under their own terms and privacy policies. Payment card details are entered on Stripe's hosted checkout and are handled by Stripe; Oasis does not store full card numbers on this website.
Cookies and analytics
The site uses Google measurement and advertising tools, which may use cookies or similar technologies to understand visits and interactions. Browser settings and Google account or ad settings may let you limit or clear cookies and adjust personalized advertising choices. Blocking these technologies may affect some site features or measurements.
How long information is kept
Oasis and its providers keep information only as reasonably needed for the purposes described above, including providing service, maintaining business and payment records, addressing questions or disputes, protecting the site, and meeting applicable obligations. The exact period can vary by the type of information and the provider involved.
Your choices and questions
You can contact Oasis to ask about information you submitted or to request a correction or deletion where appropriate. You can also contact Oasis before using the online forms and choose to call, text, or email instead.
Email Backyardoasisfl@gmail.com or call (239) 391-6111 with privacy questions or requests.